FAQ
Please be patient with us as you may experience delays in your order due to the times we are in. Contact info@ileiah.com for more information regarding shipping times.
How can I see the status of my order?
You will receive an email with your unique tracking number once your order has been shipped. This tracking number can be used to follow the status of your order.
Can I track my order?
What shipping options do you have?
Before placing an order, ILEIAH will display different shipping options available to you depending on where you are in the world.
How long is the order processing time?
We do our very best to process your order as fast as we can. Please allow us a 24-48 hour window to process your order.
What is the shipping time?
Estimated shipping time is 1-3 weeks. Please note that shipping time may be longer depending on what country you are located in.
How much does the shipping cost?
Your shipping cost is available for you to see before you place an order with us. The price may differ depending on where you are located in the world.
Can I cancel my order once I have placed it?
We are unable to cancel your order once you have placed it.
Can I return my order?
ILEIAH has a return policy of 14 days. Contact info@ileiah.com for questions regarding returns.